Are you considering changing career paths and want to get into the transportation industry, but you know that driving a truck isn't for you? A freight agent is responsible for coordinating the different shipments of freight and handling any issues that may arise during shipment. They may also be called upon to collect fees for the shipment and to handle any licensing or documentation that is required as a part of the shipment. While there are some companies that offer on-job training for freight agents, training programs are available. But what should someone expect to learn when participating in freight agent training?
Training Objectives
Most freight agent training programs have similar objectives to the training program. These training objectives can include:
- Understanding the freight brokering process and procedures
- Tools and skills necessary to become successful
- Techniques for prospecting, negotiating rates and closing deals
- Shipment management
- Industry resources
Job Expectations
One of the first things that will be discussed at freight agent training is the expectations that the employee will be required to meet. This can include what their duties will entail and what the day-to-day duties look like. Examples of freight agent job duties that will be covered in training can include:
- Scheduling shipments
- Examining import and export documentation
- Classifying goods
- Preparing bills and invoices
- Directing delivery trucks
- Resolving customer problems
A freight agent that is working at a specific company will likely receive an overview of what the company's atmosphere and benefits are like.
Skills and Abilities
While some skills and abilities cannot be taught, there are some things that will still be covered in freight agent training. Examples of things that may be covered include:
- Customer service skills
- Prioritizing tasks and time management
- Basic administrative and computer skills
- Understanding of transportation methods
- Negotiating skills
- Techniques for marketing and securing new business
Overview of the Industry
Even if you have been a freight agent in the past, an overview of the industry is always beneficial, as the transportation industry is constantly changing. Examples of industry information that may be covered include:
- Trends and changes in transportation
- Laws for brokers and agents
- Laws regarding recordkeeping
- Laws regarding advertising
- Potential for growth
Changing career paths is never easy, even if you are the most prepared person in the world. However, participating in a freight agent training program can help you learn the skills that you will need to succeed on the job. It may seem tedious or lengthy at first, but a successful career will be well worth the investment.
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